Shipping policy

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://pawpowpet.com/policies/terms-of-service.
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Total Delivery Time = Handling Time + Shipping Time

 

1. Handling Time

The order handling time period is 1-2 days (Mon-Saturday) and the order cutoff time is 8:00 pm (GMT-07:00) Mountain Standard Time (US & Canada).

Please note that we don't ship on weekends or holiday.

2. SHIPPING RATES & SHIPPING TIME:

• Free Shipping on all orders $69+

• $4.99 Flat-Rate Shipping for orders under $69

Shipping Time: (6-10 working days) 

3. Total Delivery Time: 

• 7-12 business days for contiguous U.S.

We currently ship exclusively to the United States. This policy applies only to orders shipped to U.S. addresses.


4. TAXES & DUTIES

Please note: Our item(s) price and shipping services are tax-inclusive, generally, you no longer need to pay additional duties.

 

5. CARRIER CONTACT INFORMATION

We use trusted carriers including USPS, DHL, EMS, and local postal services to deliver your packages.

Once your package arrives in your destination country, the national carrier may transfer the package to a regional carrier. If this happens, please contact the carrier directly or reach out to us for accurate tracking information.

 

6. ORDER TRACKING

 You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1-2 days for the carrier to scan your package into their system. Track Your Order Online

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Please note that Pawpowpet is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by Pawpowpet.

 

7. CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.


8. WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

9. QUESTIONS ABOUT REFUNDS AND RETURNS?

Pawpowpet will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please Contact Us directly for assistance with processing your return.

If you have questions about refunds and returns, please review our Refund and Return Policy: https://pawpowpet.com/pages/refund-return


10. HOW CAN YOU CONTACT US ABOUT THIS POLICY? 

If you have any further questions or comments, you may contact us by:

The website is managed by: Scomgen LLC

Contact Email: support@pawpowpet.com

Business Days: Monday To Saturday (8:00 am To 8:00 pm)

Store Address: 1212 Lawry Ln, Boulder, CO 80302, United States