Refund & Return

At pawpowpet, we believe in making every customer experience as tail-waggingly happy as your pets! That’s why we proudly offer a 30-day full refund policy on all qualifying purchases. If something isn’t quite right, we’re here to make it right — no stress, no hassle.

✅ You’re eligible for a full refund if:
🐾 Your item arrives faulty, damaged, or non-functional.

🐾 Your order is missing items.

🐾 The size, color, or custom details differ from what you ordered.

🐾 The product does not match the description on our site.

Just contact us within 30 days from your delivery date, and we’ll take care of the rest.

❌ Refunds are not available if:
🐾 It’s been more than 30 days since your item was delivered.

🐾 You changed your mind after receiving the item.

🐾 The item was damaged due to misuse or incorrect handling.

🐾 The issue stems from an incorrect shipping address or personalization submitted during checkout.

⚠️ Note: Our refund policy applies once per order.

💸 Refund Processing Time:
PayPal: 3–5 business days

Credit/Debit Card: Up to 10 business days

🔄 No-Return Policy for Speed & Simplicity
We do not require returns for eligible refunds. Just provide:

A detailed explanation of the issue

Clear photos of the item received

This helps us resolve your problem quickly without wasting your time or money.

💬 How to Request a Refund?
Contact Us Here

Describe the issue clearly and attach photos

Our team will review and confirm your refund

📌 Frequently Asked Questions (FAQs)
Q: Can I get a refund if I just changed my mind?
A: We’re only able to issue refunds for quality issues, incorrect items, or missing components — within 30 days of delivery.

Q: How long does it take to get my money back?
A: Once approved, refunds usually take 3–10 business days depending on your payment method.

Q: What if I gave the wrong shipping info?
A: Orders with incorrect details or customization are not eligible for refunds, so please double-check before placing your order.

Q: Do I need to ship the product back?
A: No, we keep things easy! Just send us a description and photos of the issue.

Q: Can I exchange for a different size or style?
A: Since our products are often custom-made, we don’t offer traditional exchanges. However, we can help resolve the issue case-by-case.

If you have questions, we're just a click away. 🐶💌
Email us at: support@pawpowpet.com – we’re always happy to help!

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.